Feel Good Friends aims to always provide high
quality Goods that are fault free and undamaged. On occasion however, goods may need to be
returned. Returns are governed by these
Terms and Conditions.
If you receive Goods which do not match those
that you ordered, unless accompanied by an explanatory note detailing the
changes, stating reasons for the changes and setting out your options, you
should contact us within 10 days to arrange collection and return. Feel good Friends in not
responsible for paying shipment costs.
You will be given the option to have the Goods replaced with those
ordered (if available) or to be refunded through the payment method used by you
when purchasing the Goods. Refunds and
replacements will be issued upon our receipt of the returned Goods.
If any Goods you have purchased have faults when
they are delivered to you, you should contact Feel Good Friends within 28 days
to arrange collection and return. Feel Good Friends is responsible for paying shipment
costs. Goods must be returned in their
original condition with all packaging and documentation. Upon receipt of the returned Goods, the price
of the Goods, as paid by you, will be refunded to you through the payment
method used by you when purchasing the Goods.
If any Goods develop faults within their
warranty period, you are entitled to a repair or replacement under the terms of
If Goods are damaged in transit and the damage
is apparent on delivery, you should sign the delivery note to the effect that
the goods have been damaged. In any
event, you should report such damage to feel good Friends within 10 days and
arrange collection and return. Feel Good Friends is responsible for paying shipment
costs. Upon receipt of the returned
Goods, the price of the Goods, as paid by you, will be refunded to you through
the payment method used by you when purchasing the Goods.
You have a statutory right to a “cooling off”
period. This period begins once your
order is complete and ends 7 working days after the Goods have been
delivered. If you change your mind about
the goods within this period, please return them to Feel Good Friends within 7
working days of receipt. Goods can only
be returned for this reason if their packaging remains unopened and the Goods
can be re-sold, as new, without any additional work on the part of Feel Good
Friends. You are responsible for paying
shipment costs if Goods are returned for this reason.
If you wish to return Goods to Feel Good Friends
for any of the above reasons, please contact us using the details on <a href=”http://www.feelgoodfriends.com/contact”>www.feelgoodfriends.com/contact</a>
to make the appropriate arrangements.
Feel Good Friends reserves the right to exercise
discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in
the exercise of this discretion include, but are not limited to:
Any use or enjoyment that you may have already
had out of the Goods;
Any characteristics of the Goods which may cause
them to deteriorate or expire rapidly;
The fact that the Goods consist of audio or
video recordings or computer software and that the packaging has been opened;
Any discounts that may have formed part of the
purchase price of the Goods to reflect any lack of quality made known to the
Customer at the time of purchase.
Such discretion to be exercised only within the confines of